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Issues with Apple Pay payments

A few of our customers have experienced difficulties with Apple Pay payments not going through when buying tickets. If you experience issues please try an alternative payment method or contact boxoffice@kent.ac.uk

This page includes information on how to get to Gulbenkian, and more details on our facilities to help you enjoy your visit.

We asked some of the team to show you how to get to Gulbenkian Arts Centre from the car parks or bus stop, and they came up with these films!

We’ve included details below that we think may be of use to you, but please let us know if you have any other questions about access and Gulbenkian. You can email us at boxoffice@kent.ac.uk.

Mobility requirements:

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Wheelchair spaces: If you require a wheelchair space please let us know when booking. For seating arrangements please see Gulbenkian’s seating plans, or contact a member of our Ticket & Information Team by email boxoffice@kent.ac.uk. Please keep in mind that for some events there are bespoke seating arrangements that will vary from the seating plan.

Dedicated parking spaces are available in the Central Car Park.

Level access to the foyer and cafe through automatic doors. Level access to cinema, theatre and Colyer-Fergusson Hall.

Disabled accessible toilet in Gulbenkian and Colyer-Fergusson.

Changing Places Toilet in Templeman Library, 1 min walk away.

Handrails on the stairs in the cinema and Colyer-Fergusson Hall.

Please note that the lift to first floor for Cinema and Colyer-Fergusson Hall is currently out of action. Please be aware that we can only accommodate wheelchair uses on the ground floor of the cinema.

Hearing/Visual impairment requirements:

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Mobile Connect System available using the app available from Google Playstore and Apple Appstore (Sennheiser Mobile Connect) that connects through Wi-fi, in the cinema auditorium.

Assistance dogs welcome.

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Audio Description:

audio description iconWe offer audio description on a range of film screenings where available. There are specific seats where Audio Description is best available in our cinema.

Captioned Subtitles:

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We offer a captioned subtitled screening on a Monday evening screening where available. If Monday or Captioned subtitles are unavailable we endeavour to screen another film that week with captioned subtitles or foreign language subtitles.

Relaxed performances:

Relaxed Performances/screenings are specifically designed to welcome people who will benefit from a more relaxed performance environment, including guests on the Autistic Spectrum, sensory and communication disorders, or a learning disability or parents who want to attend our performances with young children.

There is a relaxed attitude to noise and movement in the auditorium and we make some small changes to the light and sound effects. Find out more about Accessible Film Club.

Pre-show visits/Touchtours:

We offer pre-show visits and touch tours on some events.  Please contact our Front of House manager Helen on gulbfoh@kent.ac.uk or email boxoffice@kent.ac.uk.

Seat Sizes:

The seats in our theatre narrow from the centre out. The widest seats are 44 cm wide (side to side) and 46 cm long (front to back). There is a gap of 7cm which is the arm rest and the leg room is 40cm. There are exceptions to this leg room specifically in the front row. For more information or to discuss booking an armless chair, please email boxoffice@kent.ac.uk

Access Scheme
Gulbenkian Arts Centre strives to be inclusive and welcoming to all. Our building has level access with various facilities available and we provide a wide variety of accessible performances, classes and activities.

To ensure the best use of our facilities please notify the Tickets & Information Office of your requirements when booking by email: boxoffice@kent.ac.uk.

Join our Access Scheme for free carer tickets, and easier online booking for wheelchair spaces.

The Gulbenkian Access Scheme is free for people with physical, sensory or learning disabilities.

When you sign up, we ask that, if possible, you let us know about your needs so that we can improve our audience experience to make it inclusive and accessible to all attendees.

By joining our Access Scheme, you may be entitled to concessionary ticket prices for some events, or a free companion seat (subject to availability and may not be available for certain performances). If you are a wheelchair user, the scheme gives you access to book wheelchair spaces online.

We are now opening our Access Scheme to Under 16s who require more than one carer/adult with them in order to attend at our venue or who are wheelchair users needing to book a wheelchair space online. Joining the scheme will enable you to select a free carer for the second carer’s ticket (the first carer needs to pay as normal, as per any other adult attending with a child).

 To sign up to the scheme click here.

Our Access Guide

You can download our access guide by clicking here.

Take a look around our venue with our Accessible Welcome video and find out how best to get to Gulbenkian from various car parks and bus stops near our venue.

ART31

ART31 takes its name from Article 31 of the UN Convention on the Rights of a Child, which states that ‘Children have the right to relax and play, and to join in a wide range of cultural, artistic and other recreational activities’.

ART31 is a vision created with, by, and for young people in Kent, championing the belief that all children and young people have an entitlement to access high quality arts and culture, to empower them to achieve their creative potential, and to genuinely engage young people as equal partners in any decision making that affects them.

The ART31 Youth Board is made up of young people from across Kent aged 13-25 who steer its governance, and influence policy and practice across the county and beyond, challenging the creative sector to examine existing ways of working and integrate young people into the core of their practice.

Our projects with young people

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